Terms & Conditions

The Terms & Conditions are valid as of August 1, 2021 

*Last update March 2026

By using the services of Canadataxback (“we,” “us,” or “our”), you (“you,” “the client,” or “user”) agree to these Terms & Conditions. Please read them carefully before using our website or services. For clarity, references to Canadataxback or www.canada-taxback.com in these Terms & Conditions refer to the same service.

Copyright

All content on this website, including text, graphics, and logos, is the property of Canadataxback unless otherwise stated. Unauthorized reproduction or distribution is prohibited.

Disclaimer and Legal Notice

The information provided on www.canada-taxback.com is for general informational purposes only and does not constitute legal, tax, or financial advice. Canadataxback is not affiliated with the Canada Revenue Agency (CRA).

We strive to provide accurate and reliable information based on reputable sources and over 10 years of experience. However, errors or omissions may occur, and we encourage users to verify information and seek professional advice if their tax situation is more complex.

Under no circumstances will Canadataxback be held liable for any direct or indirect damages, losses, or consequences resulting from the use of the information on this site.

Eligibility to Use the Canadataxback Service

To use the taxback service provided by Canadataxback, you must meet both of the following conditions:

  • You worked in Canada under an International Experience Canada (IEC) Visa, such as:
    • Working Holiday
    • Young Professionals
    • International Co-op Internship
  • You have permanently left Canada.

Right to Refuse Service

We reserve the right to refuse service if eligibility criteria are not met or if there is reason to believe the Canadian Income Tax Act is being intentionally violated.

Steps to Get Your Canadian Tax Return with Canadataxback

  • Fill out the request form
    Complete the SSL-secured form on our website.

  • Get a tax calculation
    You’ll receive a non-binding estimate by email.

  • Decide if you want to proceed
    After reviewing the calculation, you choose whether to use the taxback service.

  • Receive your invoice
    If you choose to proceed, we’ll send you an invoice for the service fee.

  • Pay the service fee
    Once the payment is received, we’ll prepare your tax documents.

  • Receive your tax documents
    Your completed documents will be sent to you via encrypted PDF by email.

  • Print, sign, and mail the documents
    You send the signed documents to the Canada Revenue Agency (CRA) by post.

  • Receive your refund
    If you’re entitled to a refund, you will get the cheque directly from the CRA.

  • Cash your refund
    Deposit the cheque at your bank in your home country.

  • Owe taxes instead?
    If you owe taxes, you are responsible for paying the amount directly to the CRA.

You might be eligible to file a tax return through EFILE

If you permanently left Canada during the tax year, you are generally not able to file your tax return online using standard tax software.

Only authorized service providers have access to the EFILE system, which allows them to submit tax returns electronically to the Canada Revenue Agency (CRA) on behalf of taxpayers.

If you have previously filed a Canadian tax return, your calculation email will indicate whether you are eligible for electronic filing through EFILE.

Part of the online filing process includes Form T183

Form T183 – Information Return for Electronic Filing of an Individual’s Income Tax and Benefit Return authorizes a tax preparer to submit your tax return to the Canada Revenue Agency (CRA) on your behalf.

Before your tax return can be submitted, you must sign this form T183. When you sign the form, you confirm that the information in your tax return is accurate and give permission for your preparer to file the return electronically on your behalf.

E-signature: You will receive an online request by email and sign the form electronically.

The signed form must be kept on file for at least six years in case the CRA asks to review it.

After Online Filing

After your tax return has been filed electronically, you will receive a client copy of your tax return for your records. This copy shows the information that was submitted to the Canada Revenue Agency (CRA) and should be kept for your personal files for six years.

Service Fees

  • There is a $10 service fee per tax calculation, payable after you submit your request form.
  • If you decide to proceed with filing a tax return, the $10 service fee will be applied to your invoice.
  • The standard tax return preparation fee is $50 per return.
  • If your tax return includes self-employment income (in addition to any regular employment income), a flat fee of $80 applies.

What is included in the service fees?

✅ Tax Situation Review
We carefully review your personal tax situation based on the information you provide.

✅ Tax Calculation
You’ll receive a non-binding estimate before you decide to proceed.

✅ Professional Tax Return Preparation
Your return is prepared using certified tax software in line with CRA requirements.

✅ CRA Cover Letter (if needed)
We include a letter to the Canada Revenue Agency explaining any special tax situations.

✅ Secure PDF Documents
Your tax return is converted to a PDF, protected with a password, and emailed to you.

✅ Ongoing CRA Assistance

  • We help you respond to CRA inquiries if they ask for more information.
  • We assist with objections or corrections if the CRA makes an error in processing your return.

Payment

Canadataxback accepts PayPal as a secure and trusted payment method. PayPal is widely recognized as one of the safest ways to pay online.

Don’t have a PayPal account?
No problem — you can still pay with all major credit cards through PayPal without creating an account.

After you choose to proceed with our service, an invoice will be sent to the email address you provided in the request form.

Important: Your completed, password-protected PDF tax return will only be delivered after the invoice has been paid.

What to Expect When Filing Your Canadian Tax Return with Canadataxback

By choosing to have Canadataxback prepare your Canadian tax return, you agree to the following:

📄 Identity Verification

  • A copy of your passport or other photo ID is required as proof of identity.
  • This will be uploaded securely via a link provided by Canadataxback.

✅ Service Agreement

  • Canadataxback will prepare your tax return to the best of their knowledge and according to current Canadian tax laws.
  • You agree to pay the previously agreed-upon service fee.
  • By proceeding, you automatically accept Canadataxback’s Terms and Conditions.

📝 Your Responsibilities

When Canadataxback prepares your tax return, it is assumed that:

  • You have not already filed a tax return in Canada for the same tax year.
  • You will provide complete and truthful information about:
    • Your personal details
    • All sources of income, including income earned outside of Canada

📬 Delivery & Final Processing

Your completed tax return will be sent to you by email as a password-protected PDF. Only you and Canadataxback will have access to the password.

The Canada Revenue Agency (CRA) has the final authority in assessing your return. They may:

  • Charge interest for late filings
  • Offset your refund against any unpaid taxes or benefits
  • Request repayment of overpaid benefits

Client Responsibilities

By using our services, you agree to:

  • Provide complete and accurate information, including all sources of income (Canadian and foreign)
  • Not have already filed a tax return in Canada for the same tax year
  • Review and confirm all personal information before submission
  • Mail signed documents to the CRA as instructed
  • Monitor CRA correspondence regarding your tax return

CRA Processing Time

Once mailed to the CRA, Canadataxback has no control over the processing time of your return.
The CRA may take up to 16 weeks or longer for paper tax returns, especially during peak periods.

Disclaimer

Canadataxback is not responsible for any changes made by the Canada Revenue Agency (CRA) to your tax return after filing.

If the Notice of Assessment is adjusted by the CRA due to missing or incorrect information, Canadataxback cannot be held liable.

Examples of such missing or incorrect information include:

  • Failing to include a Canadian T4 slip
  • Not reporting additional Canadian income for the tax year*
  • Not reporting foreign income for the tax year*

*Note: All income—both Canadian and foreign—must be reported truthfully and completely to ensure an accurate tax return.

Refund Policy

The services provided on www.canada-taxback.com are delivered electronically.
Once the completed tax return has been prepared and delivered to you, the service is considered fulfilled and no refunds will be issued.

Changing your mind about using the taxback service after completion does not qualify for a refund.

Refunds are not available if:

  • You provided incomplete or inaccurate information causing CRA recalculations
  • The CRA offsets your refund against unpaid taxes or benefits

Data Protection & Confidentiality

Canadataxback treats all client information as strictly confidential.

  • Personal information is collected and used solely for the purpose of preparing your Canadian tax return.
  • Data is transmitted securely via SSL and stored temporarily for recordkeeping.
  • Provided documents (T4 slips and ID’s) are deleted after service completion.
  • Information is not shared with third parties without your consent, except as required by law.

Limitation of Liability

To the fullest extent permitted by law:

  • Canadataxback’s liability is limited to the amount paid for our services.
  • We are not liable for indirect, incidental, consequential, or punitive damages.
  • Canadataxback does not guarantee any tax refund from the CRA.
  • We are not responsible for CRA adjustments, interest, offsets, or penalties resulting from your tax return.

Legal Jurisdiction

These Terms & Conditions are governed by the laws of Alberta, Canada. Any disputes will be subject to the exclusive jurisdiction of the courts of Alberta.

Before pursuing litigation, both parties agree to attempt to resolve disputes through good-faith negotiations. If negotiations fail, mediation or arbitration should be attempted prior to initiating court proceedings.

Changes to These Terms

Canadataxback reserves the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon being published on this website. Continued use of the service after any changes constitutes acceptance of the updated Terms.

*Canadian Tax Year is January 1 – December 31